Customer Support

//Customer Support
Customer Support 2016-12-07T14:54:17+00:00

This position will be responsible for providing technical support to users of software applications.

Duties and Responsibilities

Responsibilities of the position include:

  • Field incoming calls and emails from customers
  • Reproduce customer issues in local environment
  • Assist in troubleshooting customer issues
  • Provide comprehensive issue resolution and technical answers to customers
  • Track customer issues and provide timely feedback
  • Document issues clearly and accurately in issue tracking database, FAQ and web application blog
  • Proactively contact customers to ensure customer satisfaction

Requirements and Experience

One or more of the following:

  • Customer service experience
  • Technical support experience
  • Experience as a Call Center Agent
  • Strong technical background

Required Skills

  • Exceptional customer service skills.
  • Exceptional verbal and written communication skills.
  • Exceptional phone skills and professional etiquette.
  • Ability to handle irate/upset customers.
  • Ability to learn technical concepts quickly
  • Knowledgeable of multiple internet browsers and basic HTML concepts
  • Solid schedule adherence and dependable attendance
  • Demonstrated strong teamwork and interpersonal skills
  • Strong organizational and multi-tasking skills
  • Ability to track information and organize material effectively.
  • Positive attitude
  • Sound judgment
  • Demonstrated self-confidence
  • Strong work-ethic
  • Highly productive

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